Return Policy

At All Our Roots, we are committed to providing our customers with high quality tea and tea products. We take great care to ensure the quality and freshness of our offerings to provide a delightful experience. However, we understand that sometimes circumstances arise where a return may be necessary. If you are not completely satisfied with your purchase, we want to make it right. Please review our return policy carefully.

Conditions

We do not accept returns on opened tea or tea products. We understand that taste preferences may vary, and we encourage our customers to explore the world of tea and discover their favorites. However, we do accept returns under the following conditions:

Damaged Items:

We accept returns only in cases where the product received is incorrect or damaged due to our fault. If your order arrives with damaged or defective items, please contact our customer support team within 7 days of receiving your order. We will work with you to provide a replacement or a refund, as per your preference. To help us expedite the process, please include photographs of the damaged items.

Incorrect Orders:

In the unlikely event that you receive an incorrect or missing item in your order, please notify us within 7 days of receipt. We will arrange for a replacement or a refund, depending on your choice.

Lost or Stolen Packages:

If your order is marked as "delivered" but you haven't received it, please contact us promptly. We will work with the shipping carrier to locate the package or provide you with a replacement.

Eligibility for Returns:

To be eligible for a return, your item must meet the following criteria:

• The product is incorrect or damaged due to our error.
• The request for a return is made within 7 days of receiving the order.

Items Not Eligible for Return:

The following items are not eligible for return:

• Items that are not in their original condition, damaged due to customer misuse, or missing parts.
  
• Consumable products with broken seals or packaging that has been opened.
  
• Items that are not in resalable condition.
  

Return Process

To initiate a return, please contact our customer support team by sending an email at support@allourroots.com. Provide your order number, a description of the issue, and clear photographs of the damaged or incorrect items. Our team will review your request and provide you with further instructions.

Please note that, for all returns, we may request that you return the items to us. You will be responsible for the cost of return shipping, unless the return is due to damage or an incorrect order.

 

Refunds

Once your return is approved, we will offer you the choice of a replacement item or a refund to the original payment method. If a replacement item is not available, a refund will be issued. Refunds will be processed within 7-10 business days of receiving and inspecting the returned items. Refunds will be issued to the original payment method used for the purchase.

All Our Roots reserves the right to refuse any return that does not meet our return policy criteria.

Please note that by making a purchase on our website, you agree to abide by this return policy. We reserve the right to modify our return policy at any time. It is advisable to review our return policy each time you make a purchase with us.

Thank you for shopping with All Our Roots. We appreciate your trust in us, and we are committed to providing you with the best products and services possible. If you have any questions or concerns, please don't hesitate to contact our customer support team.

*Last Updated: 10/17/2023*